Effective Date: January 10, 2025 

Welcome to Ember. Your trust is essential to us, and we are committed to respecting your privacy. This Privacy Policy explains how we handle your personal data when you use our website and services, including our custom artificial intelligence platform powered by large language models (LLMs).

1. Information We Collect

We collect the following types of information to personalize your experience and improve our services:

• Information You Provide Directly: When you interact with Ember, such as by starting a chat, joining our community, or providing feedback, we collect the information you share, such as your name, email address, and any content you input during your session.

• Usage Data: We collect non-personal information about how you interact with our platform, such as device type, browser, and general interaction trends, to enhance functionality and user experience.

2. How We Use Your Information

Your information is used solely to:

• Provide and improve the Ember platform, ensuring tailored responses and support.

• Develop insights that refine our custom GPT-based models, enhancing the quality and empathy of your experience.

• Customize the platform’s aesthetics, features, and community spaces to better align with your preferences.

3. Sharing of Your Information

Ember does not sell your personal data to any third party. However, your interactions may be used in anonymized and aggregated forms as part of the training and refinement process for Ember’s AI models. This helps us provide better responses and insights while maintaining your privacy.

We may also share information:

    •    When required by law or to protect legal rights.

    •    With trusted service providers who assist in operating our platform, subject to strict confidentiality agreements.

4. Data Security

We employ industry-standard security measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction. Despite our best efforts, no security system is impenetrable.

5. Data Retention

We retain personal data only as long as necessary to provide you with services and comply with legal obligations. Anonymized interaction data used for AI improvement may be retained indefinitely to enhance the performance of our models.

6. Your Privacy Choices

You have the right to:

• Request access to or deletion of your personal data.

• Opt-out of data collection or specific personalization features.

Please note that opting out of certain data collection may limit the functionality of the platform.

7. Use of Large Language Models

Ember’s custom artificial intelligence is powered by advanced large language models. While these models are designed to provide empathetic and personalized experiences, they are also refined using anonymized user interactions. No personally identifiable information is retained or used in this process.

8. For Users Under 18

Ember is designed with the safety of young users in mind. If you are under the age of 18, parental or guardian consent is required to use our platform.

9. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or services. Any updates will be posted on this page, and we encourage you to review it periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at: Email: [Insert Contact Email]

Thank you for trusting Ember to provide a safe, supportive, and personalized experience.

This policy reflects the values outlined in Ember’s mission to create a positive impact while safeguarding user privacy.